PENINGKATAN PELAYANAN PELANGGAN DI RESTORAN PEPPER LIME SEBAGAI IMPLEMENTASI NILAI PUBLIK DALAM SEKTOR KULINER
Keywords:
Nilai publik, pelayanan pelanggan, restoran, loyalitas, efisiensi, akuntabilitasAbstract
ABSTRACT
Pepper Lime Resto Surabaya is one of the restaurants that incorporates public values into its service operations. Through a hands-on internship experience at the restaurant, it was found that openness, efficiency, and accountability significantly influence the quality of customer service. The restaurant prioritizes fast, friendly service and the hygienic presentation of food. In addition, management regularly evaluates staff performance and the overall service system. These evaluations are supported by collecting customer feedback, which serves as the basis for continuous improvement. The implementation of public values not only provides comfort to customers but also increases their loyalty to the restaurant. The internship findings suggest that the private sector, particularly in the culinary field, can adopt public service principles to deliver a more
professional, high-quality, and customer-oriented service experience. Through this approach, Pepperlime Resto successfully builds a positive image in the eyes of its customers and maintains competitiveness in the restaurant industry.
Keywords: Public values, customer service, restaurant, loyalty, efficiency, accountability
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