Prosiding Simposium Nasional Administrasi Publik (SIAP)

Sosialisasi Pelaksanaan Program PUSPAGA parenting DP3APPKB Surabaya di balai RW 02 Kelurahan Semolowaru

Ahmad Bayu Dwi Rahman — 2024-01-02

This activity aims to find out that the PUSPAGA Parenting Class Program is successful in increasing parents' knowledge about important aspects of child development, such as education, health care, psychological aspects, and stages of child development. Parents who join the program also tend to be more involved in their child's educational and developmental life, support them in their learning, and be active in the educational process. In addition, the program helps parents to develop more effective parenting patterns with a better understanding in dealing with daily challenges. This service activity uses a qualitative method with the type of approach used is a descriptive approach. The data collection methods used are interviews, documentation, and literature studies of previous research. The PUSPAGA parenting program has been successful in helping parents improve their ability to care for and educate their children. The results of this service illustrate the effectiveness of the program in providing significant benefits to families and child development. Such parenting programs have a crucial role in improving the quality of family life and ensuring optimal child development according to their potential.

PELAKSANAAN PEMBERDAYAAN KEPAHLAWAN, KEPERINTISAN, DAN KESETIAKAWANAN SOSIAL DI DINAS SOSIAL PROVINSI JAWA TIMUR

Daniela Elisandra — 2024-01-04

Student internship programs can add insight and skills that they do not get at university and develop their potential through real experiences full of useful learning. The East Java Province Social Service agency can be used as an internship place for students of the Public Administration Study Program. The reason for implementing it at the East Java Province Social Service agency is that there is an opening for student internships, so they can apply or apply the knowledge they have gained while studying for community service. , can prepare oneself to face competition and challenges in dealing with problems that arise in the world of work. The methods used in implementing internships include planning, implementation, observation, and internship reports/outputs. During the 40 working day internship at the East Java Provincial Social Service office, the author gained many new experiences such as new relationships, new knowledge gained, application of knowledge in the realm of community service, was able to understand the profession being undertaken during the internship, because he was taught to work with individuals or groups to complete a job. As well as gaining various hard-skill and soft-skill experiences. The author feels that the writer's knowledge and skills have increased after the internship activities that have been carried out. Also, the work and services provided by East Java Provincial Social Service employees are quite good.

ANALISIS PRAKTIS PENGINDEKSAN DAN KLASIFIKASI DALAM SISTEM KEARSIPAN DI KANTOR DINAS PERIKANAN DAN KELAUTAN PROVINSI JAWA TIMUR

moch ulil azmi sugiyanto — 2024-01-04

Dalam era informasi yang semakin berkembang pesat, manajemen arsip sangat penting untuk operasi
organisasi. Dinas Perikanan dan Kelautan Provinsi Jawa Timur adalah salah satu contohnya. Kearsipan
yang efektif dan efisien sangat penting untuk menangani volume data yang terus meningkat. Kegiatan
magang yang dilakukan selama 3 bulan terhitung mulai tanggal 17 Juli 2023 s/d 8 September 2023. Di
hari Senin s.d Kamis dimulai pada pukul 08.00 s.d 16.00. Dan untuk hari jum’at dimulai pukul 07.00 s.d
16.00. penulis sangat tertarik untuk belajar lebih banyak tentang manajemen dokumen dan kearsipan.
Penulis mengalami banyak pengalaman berharga selama masa magangnya. Berikut adalah beberapa
hasil magangnya: 1. Memahami Pentingnya Kearsipan : penulis menyadari betapa pentingnya memiliki
sistem kearsipan dalam intansi. 2. Organisasi Dokumen: penulis belajar mengorganisasikan dokumen
dengan baik. 3. Penggunaan Sistem Kearsipan Elektronik: penulis juga belajar tentang cara
menggunakan sistem kearsipan elektronik. 4. Praktik Terbaik dalam Kearsipan: penulis memiliki
kesempatan untuk praktik terbaik dalam kearsipan selama waktu magangnya .Selama magang di
ruangan kearsipan di kantor dinas kelautan dan perikanan provinsi Jawa Timur, penulis memperoleh
pemahaman yang lebih baik tentang manajemen dokumen dan kearsipan. Hasil magang menunjukkan
betapa pentingnya mengelola dokumen dengan baik dalam suatu organisasi.

Optimizing Excellent Service at SMK Negeri 5 Surabaya Perspective on Law Number 25 of 2009 concerning Public Services.

Ardatila — 2024-01-04

Public services cannot be separated from the characteristics of excellent service. In Indonesia, Law No. 25 of 2009 concerning public services is intended to provide legal certainty in the relationship between the community and organizers of public services. The aim of this service is to provide student learning outcomes based on direct observations from the community or public. Qualitative methods such as research are descriptive and tend to use analysis. Process and meaning are more emphasized in qualitative research. The theoretical basis is used as a guide so that the research focus is in accordance with the facts in the field and can make it easier for students to provide conclusions. The scope of use of student material in the Public Administration study program is by analyzing the realities and theories that exist in society, whether private companies or government agencies. It was found that students aim to produce the nation's next generation, especially experts in the field of governance, to make future policies and services more realistic based on community needs. The conclusions obtained by students from observing the implementation of excellent service in public services found that the implementation of excellent service in vocational schools could be optimized again by considering the influence of a very strong service culture which is formed by the attitudes of employees and the management of the organization providing the service.

DIGITALISASI ARSIP SEBAGAI UPAYA PERLINDUNGAN ARSIP VITAL DI DINAS KELAUTAN DAN PERIKANAN PROVINSI JAWA TIMUR

Hamdan Aisy Zuhdan — 2024-01-04

Dinas Kelautan dan Perikanan Provinsi Jawa Timur memegang peranan penting dalam pengelolaan
sumber daya kelautan dan perikanan di wilayahnya. Artikel ini membahas tugas pokok dan fungsi dinas
tersebut, dengan fokus pada Divisi Sekretariat yang mengelola administrasi kepegawaian, kearsipan, dan
perpustakaan. Divisi ini memiliki peran krusial dalam memastikan efisiensi operasional, kepatuhan
terhadap regulasi, dan akses terhadap informasi yang mendukung kebijakan dan program di sektor
kelautan dan perikanan. Selama kegiatan magang, penulis melakukan wawancara, observasi, dan
dokumentasi di Kantor Dinas Kelautan dan Perikanan Provinsi Jawa Timur. Implementasi prinsip-prinsip
teori birokrasi Max Weber, seperti struktur hierarkis yang jelas, divisi kerja yang terdefinisi, dan orientasi
pada efisiensi, teramati dengan baik dalam organisasi tersebut. Keseluruhan, Dinas Kelautan dan
Perikanan Provinsi Jawa Timur merupakan contoh positif bagaimana prinsip-prinsip birokrasi masih
relevan dan dapat sukses diadopsi dalam konteks organisasi modern.

OPTIMALISASI PENCATATAN SURAT DENGAN SISTEM INFORMASI SURAT DI UPT.PPA PROVINSI JAWA TIMUR

Yulia Adinda Telussa Telussa — 2024-01-04

Pelasanaan kegitan pendampingan di Unit Pelaksana Teknis Perlindungan Perempuan dan Anak
(UPT.PPA) Provinsi Jawa Timur bertujuan untuk untuk meningkatkan pengetahuan dan pengalaman kerja
di bidang tata usaha pada suatu organisasi. Metode yang digunakan adalah metode eksploratif dengan
studi lapangan, observasi, wawancara, dan dokumentasi. Selama magang, mahasiswa akan mempelajari
dan menerapkan keterampilan tata usaha seperti pengelolaan surat, pencatatan dokumen, dan
pengelolaan keuangan. Magang ini memberikan kesempatan untuk meningkatkan pengetahuan dan
pengalaman kerja di bidang tata usaha. Disarankan untuk menggunakan sistem informasi surat keluar
dan surat masuk untuk meningkatkan efektivitas pencatatan surat.

MEKANISME PENGELOLAAN ADMINISTRASI PENGARSIPAN DI BAGIAN KEUANGAN DI BALAI BESAR VETERINER FARMA PUVETMA SURABAYA

Dhanar Syahbana — 2024-01-04

An internship at the Veterinary Center Farma Pusvetma is a valuable opportunity to learn and contribute in a field that is crucial for the country. Through this internship, you can expand your knowledge, develop your skills, and build a professional network that can help you achieve success in the future. This encourages students to contribute directly through internship activities to provide experience and deepen the knowledge they have learned in the courses they have taken. In accordance with the state administration study program, the provisions obtained by students regarding providing public services are able to provide competent performance in the agency. There are three research methods, namely: work practices, observation and data recording, and documentation. Students gain experience in the world of internships and can understand how the system is carried out in the agency, students understand the flow of filing administration in the agency and understand the meaning of VAT and PPH in the world of work.

DISPENDUKCAPIL KAB.GRESIK MELAKUKAN JEMPUT BOLA GUNA MENINGKATKAN PELAYANAN ADMINISTRASIF

Ninin Adeliya Citra — 2024-01-08

A country has the goal of improving the welfare of the people within it. Among the things that concern people's welfare are public services. Gresik Regency tries to provide good and quality services to the community by continuing to innovate to provide fast, responsive and accurate services. The author uses qualitative descriptive methods. This method was chosen because qualitative research aims to study phenomena originating from situations, subjects, actions or situations that occur in the internship environment. During the internship at the Population and Civil Registration Service in Gresik district, the author helped in the population registration section, interacting directly with people who are especially interested in applying for a National Identity Card (KTP), what is the performance system at the Population and Civil Registration Service, whether the quality of service is appropriate or not. as in the theory Delivering service quality: Balancing customer perception and expectations, Valeria A. Zeithami, A. Parasuraman and Leonard L. Berry (1990) service quality is categorized as RATER (Reliability, Assurance, Tangibles, Empathy, Responsiveness) After doing an internship at The Gresik Department of Education can conclude that the KTP making service can be said to be quite satisfactory because the service is very effective. The importance of ensuring easy access and efficient registration processes for the public. This will reduce bureaucratic obstacles and increase population compliance in registering or making KTPs.

Keywords: Devotion, Quality of Service, population and civil registration

PENINGKATAN KUALITAS PEMBINAAN PRANIKAH DI BALAI RW 5 KELURAHAN MOROKREMBANGAN KOTA SURABAYA

Rohani Septya Triningsih — 2024-01-08

Marriage is something that everyone dreams of and is a basic human need. Couples must undergo a series of tests or screening before getting married. Not only that, the Surabaya City Government (Pemkot) also provides premarital parenting education facilities for residents with Surabaya ID cards. The function of premarital parental education is not only to avoid early marriage and divorce. Guiding prospective brides and grooms to legalize marriage stems from the Surabaya city government's concern for preventing early marriage and divorce. It is hoped that this Catin class can educate prospective brides and grooms on how to form a prosperous and quality family and play a role in preventing stunting in the city of Surabaya.

PENDAMPINGAN PELAKSANAAN KEGIATAN KEPAHLAWANAN, KEPERINTISAN, DAN KESETIAKAWANAN SOSIAL (K2KS) DI DINAS SOSIAL PROVINSI JAWA TIMUR

aldian cholik — 2024-01-08

High competition in the world of work demands work as an activity to gain experience. In this case, getting a job is not an easy thing. By participating in the Internship Program, students can add insights and skills that they do not get at university and develop their potential through real experiences that are full of useful learning.The implementation method used in this activity is the direct practice method, interviews with parties who can provide sources of information related to the East Java Provincial Social Service, making observations, and conducting documentation as a tool to strengthen evidence. Activities carried out during the internship include providing direct services to the community, for example, such as helping and recording pioneer widows when filling out forms in blood donor activities organized by the East Java Provincial Social Service. Then during the independence ceremony at the Grahadi Building was also assigned to accompany the Pioneer Widows during the ceremony. Interning at the East Java Provincial Social Service gave me work experience and strong relationships in readiness for the world of work in administrative activities and public services.

PELAKSANAAN KEGIATAN PEMBUATAN BUKTI POTONG PAJAK TERHADAP PEGAWAI BIRO ADMINISTRASI PIMPINAN SEKRETARIAT DAERAH PROVINSI JAWA TIMUR

Cici Ariyanti — 2024-01-08

The Regional Secretariat (Setda) of East Java Province is an auxiliary element of regional leadership which is led by the regional secretary and is directly responsible to the Governor (Pergub, 2021). The task of the Provincial Regional Secretariat is to assist the Governor in carrying out government administration, administration, organization and management. In the Provincial Regional Secretariat there are many bureaus, one of which is the Leadership Administration Bureau. The Leadership Administration Bureau provides technical guidance, administration and employee resources, and protocol tasks. There are three sections in this bureau, namely: the leadership protocol section, the regional secretariat's planning and personnel section, and the leadership materials and communications section. Developing and improving the quality of human resources or state civil servants (ASN) is currently a topic of discussion in both the public and private sectors. This was triggered by various advances in technology, knowledge and culture. In the government administration sector, efforts to develop and improve the quality of Human Resources for Apparatus are absolutely carried out in order to respond to public criticism and scrutiny regarding the accountability of the performance of public agencies in realizing good governance, so that the business world (Corporate governance) and society (Civil Society) can be served well and able to increase economic and social growth which will ultimately improve community welfare. Therefore, it is very important that efforts to improve the quality of Human Resources for the Apparatus are planned and structured through an appropriate program that is in accordance with the needs and dynamics of change.

PENDAMPINGAN KEGIATAN PELATIHAN DI PT PAL INDONESIA PADA DEPARTEMEN PENGADAAN NON PRODUKSI & INVESTASI DIVISI SUPPLY CHAIN KOTA SURABAYA

Much Sari'ul Fahmi — 2024-01-08

ABSTRACT

PT PAL INDONESIA is a state-owned company (BUMN). Which is located on Jalan Ujung, Kec. Semampir, Surabaya City, East Java (60155). PT PAL INDONESIA is a subsidiary of Len Industri which is engaged in shipbuilding. This service assistance uses a descriptive method approach, with the results of observations, interviews, and using case study research methods. The data and information used is primary data obtained through searching related interview literature by sources at PT PAL INDONESIA. A case study was conducted to analyze the Non-Production & Investment Procurement process at PT PAL INDONESIA. The data collected will be analyzed descriptively to identify the challenges faced and formulate appropriate strategies. Based on the results of mentoring training activities carried out by practitioners at PT PAL INDONESIA, practitioners concluded that Non-Production & Investment Procurement is an important process in the administration and management of various organizations in a company. Non-Production & Investment Procurement is the procurement of non-production goods and services to support the smooth operations of all work units whose funding sources come from RKAP (Company Work Plan and Budget).

Keywords: Training, Non-Production Procurement, Investment

PERENCANAAN DAN KEPEGAWAIAN SEKRETARIAT DI BIRO ADMINISTRASI PIMPINAN SEKRETARIAT DAERAH PROVINSI JAWA TIMUR

Ratna Yunitasari — 2024-01-13

The author chose the Regional Secretariat Office for East Java Province as the place of activity because this agency is in accordance with the field that is expected to improve work abilities. This aims to provide capabilities in the process of implementing the theory that has been obtained in studying organizational management, organizational development and development planning. Planning and staffing activities at the Provincial Regional Secretariat Administration Bureau are related to management theory, where management comes from the ancient French word menagement, which means implementation and organizational skills. Management does not yet have a definite and generally accepted definition. According to Henry Fayol, who said that management is important in his book General Industrial Management, management is a process of certain activities consisting of planning, organizing, mobilizing human resources and multiple supervision to achieve goals

OPTIMIZATION OF POPULATION ADMINISTRATION SERVICES ASSISTANCE FOR THE KALIMASADA PROGRAM IN KEBONSARI DISTRICT

Robbiatul Adawiyah Awahah — 2024-01-14

The Kalimasada program is one of the efforts made so that people can upgrade their population documents. The aim of this research is to implement the Kalimasada program optimally and to improve the quality of population administration management services and so that the public can be more orderly and aware of their population administration documents. This type of research is descriptive with a qualitative approach. By using observation, interview and documentation data collection techniques. This is research carried out in Kebonsari Village, especially in the RW 02 area with several other pilot RTs. The conclusion from the results of the service shows that many people are not orderly and aware of population registration documents, this is because residents are not aware that there are services at their respective RW Halls which have been provided with facilities so they can process population documents close to home. Most residents do not understand the procedures for using the Klampid New Generation application, so residents prefer to process their population documents through the sub-district rather than doing it online independently at home.

PENGELOLAAN ADMINISTRASI DAN PENGARSIPAN DATA KEPENDUDUKAN SECARA DIGITAL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN GRESIK

Vicka Pramesti — 2024-01-14

The Gresik Regency Population and Civil Registration Service is the implementing agency and also organizes public services for the community. The Population and Civil Registration Service is also tasked with carrying out tasks related to processing population data, as well as providing population administration services to the population. This assistance uses a qualitative descriptive method by identifying problems using the case study method. The data collection techniques used are planning, implementation, observation and reporting. The results of the discussion can be assessed based on five dimensions which include reliability, assurance, physical evidence, empathy and responsiveness. The author concludes that work and services based on these five dimensions have been running well but are still not effective because there are several problems that the author found when providing assistance.

PENDAMPINGAN KEARSIPAN DI DINAS KELAUTAN DAN PERIKANAN PROVINSI JAWA TIMUR

DONI PUTRO — 2024-01-14

Kearsipan merupakan salah satu hal yang sangat dibutuhkan khususnya dalam pelaksanaan administrasi
karena arsip menjadi pusat informasi bagi kegiatan dalam kantor. Dalam Pelaksanaan kegiatan kali ini,
penulis melaksanakan kegiatan di Dinas Kelautan dan Perikanan Provinsi Jawa Timur. dalam
pelaksanaan kegiatan di bidang kearsipan ini penulis melakukan dengan cara tiga metode yaitu
observasi (melakukan sosialisasi mengenai proses pelaksanaan kegiatan), pelaksanaan (pengelolaan
dokumen arsip mulai dari melakukan penginputan dokumen pada aplikasi, penataan dokumen), dan
penyusunan luaran (Laporan akhir, Video Kegiatan, Artikel Pengabdian). kegiatan ini dilaksanakan di
kantor Dinas Kelautan dan Perikanan Provinsi Jawa Timur. Dalam pelaksanaan kegiatan pada bidang
Arsip, penulis lebih sering melakukan penginputan dokumen ke dalam aplikasi dan melakukan
pengecekan dokumen. Dokumen yang diinput dalam aplikasi yaitu dokumen setiap bidang seperti
dokumen dari kesekretariatan, dokumen dari keuangan, dan lainnya. selain itu juga melakukan
pengecekan dokumen yang dobel. Perlunya koordinasi antara setiap bidang dengan bidang arsip dalam
satu bulan sekali mengenai mengarsipkan dokumen supaya tidak terjadinya kekeliruan dan juga adanya
dokumen yang dobel dalam aplikasi. Perlunya pengecekan data dokumen yang akan diarsipkan setiap
satu minggu sekali sebelum nantinya akan disimpan dalam ruangan arsip. Perlunya pengumpulan dan
penataan dokumen yang akan diarsipkan oleh setiap bidang dalam satu minggu sekali.

SOSIALISASI PROGRAM SEKOLAH ORANG TUA HEBAT DALAM PENCEGAHAN STUNTING DI KELURAHAN LAKARSANTRI KOTA SURABAYA

Ellysia Eka Putri Agustina Ellysia — 2024-01-14

Stunting is one of the world's nutritional problems, especially in poor and developing countries. Developmental delays are a problem because they are associated with an increased risk of morbidity and death as well as disruption of optimal brain development, resulting in motor growth and development that needs to be carried out through behavior change campaign activities for the general public, such as training programs that are implemented consistently and continuously. One of the programs in Lakarsantri Village is the Great Parents School program which is carried out to empower the community by providing education regarding parenting patterns, meeting children's nutritional and health needs and providing stimulation appropriate to the child's age as an effort to prevent stunting. Through this program, Great Surabaya Cadres can channel the knowledge they have gained to the community, so they can participate in reducing the prevalence of stunting in Indonesia.

PENDAMPINGAN PELAYANAN DINAS PERPUSTAKAAN DAN KEARSIPAN (DISPUSIP ) KABUPATEN SAMPANG

Ayu Puspita Nur Aini — 2024-01-14

The aim of the internship activities carried out at the Sampang Regency Library and Archives Service is to provide new knowledge such as managing services in the Library and Archives sector in Sampang Regency and to provide experience regarding the real world of work, so that after carrying out the internship activities it can provide future benefits to when entering the world of work later, because experience is actually something that is really needed in the scope of work. The internship activities carried out at the Sampang Regency Library and Archives Service use the methods of active participation, observation and documentation. This method was chosen to complete the data required in preparing the internship report. The program results from internship activities start from preparation and then implementation. In carrying out work, interns carry out their work areas as best as possible. Internship activities provide very valuable experience for writers where the knowledge gained after carrying out the internship is very useful so that it shapes the writer's personality to be better prepared to enter the world of work in the future..

Responsive Public Service Assistance at the National Unity Agency and Politi of East Java Province

rizalrohdianto — 2024-01-14

Public services are intended to provide legal certainty and relationships between the community and administrators in public services. Quality service is a service that must be followed with responsibility and response by bureaucratic officials in carrying out their duties as providers. The new public service model emphasizes that public services must be responsive to various existing public interests and values. In the context of public services, accountability is a measure that shows the level of conformity of service delivery with external values or norms that exist in society or are held by stakeholders. Public Services, which means various activities aimed at meeting people's needs for goods and services. Fulfillment of human needs is carried out in a special way by public bodies so that the type of service is also a service to the public or society (public service).

PENGABDIAN DI DINAS KELAUTAN DAN PERIKANAN PROVINSI JAWA TIMUR (PENGAWASAN PERIKANAN TERPADU DI DINAS KELAUTAN DAN PERIKANAN PROVINSI JAWA TIMUR)

Fernanda Laily — 2024-01-14

Dinas Kelautan dan Perikanan (DKP) Jawa Timur secara rutin melakukan patroli pengawasan di wilayah
perairan Selat Madura, Laut Jawa, Selat Bali dan Samudra Indonesia. Hal itu dikatakan Kepala Bidang
Kelautan, Pesisir dan Pengawasan Dinas Kelautan dan Perikanan (DKP) Jawa Timur. Tugas rutin terseut
dilakukan sesuai Tupoksi yang ditetapkan Bidang Kelautan, Pesisir dan Pengawasan (KP2) DKP Jawa
Timur. Biasanya kegiatan diawali dengan melakukan koordinasi bersama TNI AL, Polairud serta awak
kapal pengawas bertempat di Pos Kamladu kota Pasuruan. Pengabdian ini menggunakan metode
deskriptif kualitatif dengan mengidentifikasi masalah dengan metode studi kasus. Teknik pengumpulan
data yang digunakan yaitu perencanaan, observasi, pelaksanaan, dokumentasi, laporan. Hasil
pembahasan dapat dinilai berdasarkan Kualitas pelayanan dan Kinerja di Kantor Dinas Kelautan dan
Perikanan sudah baik, semua pelayanan menggunakan web online untuk mengaksesnya.

a SOSIALISASI PROGRAM PUSAT PEMBELAJARAN KELUARGA (PUSPAGA) DI WILAYAH KELURAHAN MADE, SAMBIKEREP, KOTA SURABAYA, JAWA TIMUR

Darma Wicaksana Putra — 2024-01-14

The PUSPAGA (Family Learning Center) program is a government initiative that aims to educate and reduce problems within families in the city of Surabaya. This research aims to reduce the level of problems that occur in a family. The qualitative research method used is a case study with data collection through interviews with PUSPAGA program participants. This program has been running well and the community and RW administrators have participated in supporting this program.

PENDAMPINGAN PELAYANAN PEMBUATAN NOMOR INDUK USAHA DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PEMERINTAH KOTA KEDIRI

Syafinatur Rochmah Syahrul Munir — 2024-01-14

The Kediri City Government Office is located on Jalan. Basuki Rahmat No. 15, Pocanan, District. Kota, Kediri City, East Java 64129. This agency has several service departments, one of which is DPM-PTSP (One Stop Investment and Integrated Services Service). DPM-PTSP is a one-stop licensing service for individuals or business entities. The purpose of service is to provide an overview to students through the agency. This method uses qualitative service using interviews, observation and documentation. Therefore, students can find out about assistance with NIB creation services through OSS (Online Single Submission) accounts for both individuals and business entities. Processing a Business Identification Number is considered important for business actors, and is a "starting point" requirement for individual businesses (MSMEs, shops) or business entities (CV, PT, Foundation) in order to operate legally. The result of service to the institution is that students can clearly understand what they have learned in college and the world of work. For example, students can find out how to communicate well with applicants in the NIB creation process. And you can find out and learn how to provide good service at the DPM-PTSP agency. This is one of the Kediri City Government programs to make it easier for the public to process permits through the OSS website, which students can learn about good service in the internship program.

PENDAMPINGAN PENANAMAN NILAI-NILAI KEPAHLAWANAN MELALUI KEGIATAN SOSIAL DI PROVINSI JAWA TIMUR

Wisna Lase — 2024-01-14

Nilai heroik adalah perangkat kepercayaan diri yang merupakan identitas khusus dengan kualitas tertentu yang mengacu pada upaya untuk membela kebenaran. Nilai-nilai heroik adalah tiga kebajikan keberanian, nilai kesetiaan, dan nilai pengorbanan diri. Tujuan pengabdian kepada masyarakat adalah untuk mengembangkan wawasan, keterampilan, dan pengetahuan penulis dan pembekalan siswa untuk menjadi kompeten dan profesional untuk dipersiapkan dalam keadaan apapun. Penulis menggunakan beberapa tahapan yaitu observasi, implementasi dan evaluasi. Berdasarkan hasil penanaman nilai-nilai Kepahlawanan melalui kegiatan sosial, Provinsi Jawa Timur tidak melupakan jasa para Pahlawan demi bangsa Indonesia, yaitu melalui suatu kegiatan yaitu Ziarah dan Peletakan Bunga di Kuburan setiap tahunnya. Kemudian memberikan tali cinta berupa sembako dan cinderamata kepada keluarga Pahlawan, Perintis Kemerdekaan untuk menghargai jasa para Pahlawan. Penulis memiliki kesempatan untuk membuat dirinya siap dalam situasi apa pun. Dari kegiatan memberikan tali sembako dan suvenir kepada keluarga pahlawan setelah ziarah dan penanaman bunga, keluarga sangat senang bahwa provinsi Jawa Timur masih peduli. Kemudian dalam kegiatan sosial, keluarga pahlawan dihormati oleh kebaikan provinsi Jawa Timur kepada keluarga

PENGABDIAN DI DINAS SOSIAL KOTA SURABAYA (KEBERHASILAN DINAS SOSIAL DALAM MENGURANGI JUMLAH PENYANDANG MASALAH KESEJAHTERAAN SOSIAL)

Talitha zitha — 2024-01-14

Kota Surabaya menjadi pusat kegiatan perekonomian di Provinsi Jawa Timur dan memiliki jumlah
penduduk terpadat, dengan padatnya jumlah penduduk yang ada di Kota Surabaya membuat
masyarakat kurang mendapatkan perhatian sehingga menimbulkan masalah kesejahteraan
sosial. Permasalahan kesejahteraan sosial yang terjadi di Kota Surabaya salah satunya
yaitu maraknya jumlah Penyandang Masalah Kesejahteraan Sosial oleh sebab itu dengan
hadirnya instansi pemerintah yaitu UPTD yang di bentuk oleh Dinas Sosial Kota Surabaya,untuk
melakukan pemberdayaan kepada Penyandang Masalah Kesejahteraan Sosial agar dapat
meningkatkan potensi. Tujuan dalam penelitian ini untuk mengetahui peran Dinas Sosial dalam
meningkatkan Akuntabilitas penyelenggaraan Pemerintah Daerah dan Pelayanan Kesejahteraan
Sosial serta dalam mengurangi jumlah PMKS yang ada di Kota Surabaya Pengabdian ini
menggunakan jenis pendekatan metode penelitian kualitatif deskriptif, dengan hasil observasi,
wawancara dan menggunakan metode penelitian studi kasus. Studi kasus dilakukan untuk
menganalisis prosedur pelayanan penerimaan dan pengambilan data PMKS dari Dinas Sosial dan
seluruh UPTD Dinas yang terkait.

PEMBERDAYAAN PENYANDANG MASALAH KESEJAHTERAAN SOSIAL (PMKS) DI DINAS SOSIAL KOTA SURABAYA

Emmy Dyah Rahmawati — 2024-01-14

Indonesia merupakan negara kepulauan terbesar di dunia dengan banyak populasi yang
semakin bertambah. Dengan menambahnya jumlah populasi tersebut menyebabkan timbulnya
permasalahan baru. Permasalahan baru tersebut menjadi permasalahan publik yang
menimbulkan keresahan baik bagi pemerintah maupun masyarakat. Salah satu dari
permasalahan publik tersebut adalah Penyandang Masalah Kesejahteraan Sosial (PMKS) yang
menjadi permasalahan sosial yang tidak ada habisnya di Indonesia. Tujuan adanya pengabdian
ini sebagai bentuk apresiasi Program dan Kegiatan Pemerintah Kota Surabaya dalam
menanggulangi PMKS di Kota Surabaya. Pengabdian ini menggunakan pendekatan deskriptif
kualitatif. Dilaksanakan di Kantor Dinas Sosial Kota Surabaya dan UPTD Dinas Sosial Kota
Surabaya. Penelitian ini menggunakan teknik pengumpulan data melalu observasi, wawancara,
dan dokumentasi secara langsung. Sasaran dari pengabdian ini merupakan Masyarakat PMKS
di Kota Surabaya. Hasil yang diperoleh dari pengabdian ini diantaranya dapat mengetahui
program dan kegiatan yang dilakukan oleh Dinas Sosial beserta UPTD yang ada di bawah
naungannya untuk menangani PMKS yang ada di Kota Surabaya, dapat mengetahui divisi,
UPTD dan SOP kerja yang mereka terapkan, serta dapat mengetahui pelayanan yang diberikan
Dinas Sosial Kota Surabaya kepada Masyarakat PMKS. Banyak sekali sarana dan prasarana
yang menunjang agar visi dan misi Dinas Sosial ini berjalan dengan lancar. Hal ini bukan
merupakan hal yang mudah bagi Pemkot Surabaya, jadi harus tetap ada dukungan dari
Masyarakat agar tercipta Masyarakat Kota Surabaya yang sejahtera.

PENDAMPINGAN PELAYANAN ADMINISTRASI KEPENDUDUKAN IDENTITAS KEPENDUDUKAN DIGITAL (IKD) DI KECAMATAN BUBUTAN SURABAYA

Lilis Rahmadhanti — 2024-01-14

Pelayanan publik telah menghadirkan inovasi terbaru melalui kebijakan identitas kependudukan digital
(IKD). Teknologi identitas kependudukan terus berkembang dan diperkenalkan oleh Direktorat Jenderal
Administrasi Kependudukan dan Pencatatan Sipil (Dukcapil) Kementerian Dalam Negeri dalam bentuk
IKD. IKD merupakan dokumen kependudukan yang dapat digunakan oleh warga Indonesia yang sudah
memiliki Kartu Tanda Penduduk Elektronik (KTP Elektronik). Warga yang telah melakukan aktivasi IKD
akan mendapatkan informasi elektronik yang memungkinkan mereka untuk menampilkan dokumen
kependudukan dan data pribadi. Tujuan dari IKD adalah untuk mengikuti perkembangan teknologi
digitalisasi dan mempercepat proses pelayanan publik. Direktorat Jenderal Administrasi Kependudukan
dan Pencatatan Sipil dibantu oleh pemerintah kabupaten/kota. Salah satu contoh yang telah menerapkan
adalah di Kota Surabaya, yang dibantu oleh pemerintah kecamatan Bubutan Surabaya. Proses
Pendampingan IKD di Kecamatan Bubutan Surabaya mengadopsi aspek-aspek dari Sondang P.Siagian
untuk mengukur tingkat efektivitas pelayanan ini di ukur dari 3 faktor yaitu : faktor waktu, faktor
kecermatan dan faktor gaya pemberian layanan. Dengan menerapkan aspek-aspek tersebut, diharapkan
pengetahuan masyarakat di Kecamatan Bubutan meningkat, sehingga pemahaman mereka tentang IKD
dapat meningkat dan proses pelayanan publik di wilayah tersebut dapat berjalan dengan lancar

Optimalisasi Pelayanan Terhadap Penyandang Masalah Kesejahteraan Sosial Pada UPTD Liponsos Keputih Surabaya

Mohammad Iqbal Syahriar — 2024-01-15

People with social welfare problems such as street children, homeless people and beggars need special attention from the Surabaya city government. Therefore, People with Social Protection Problems (PMKS) must be fostered and empowered, including through education and a decent living, so that they can benefit from a better quality of life. UPTD Liponsos Keputih is a unit under the auspices of the Surabaya City Social Service. Social security problems require the presence of the government to solve problems and meet the needs of people experiencing social security problems (PMKS) according to their duties and functions. In this case, social problems related to homelessness, beggars and street children make Liponsos a tool to develop, serve and control the population with social welfare problems by meeting their needs which have an impact on changing their personality and behavior for the better. The aim of this research is to find out how PMKS services are carried out by UPTD Liponsos Keputih Surabaya. This service uses a descriptive implementation method approach, with the results of observations, interviews and using the case study method. A case study was conducted to analyze PMKS service procedures at UPTD Liponsos.

PEMBERDAYAAN PMKS DI LIPONSOS KEPUTIH KOTA SURABAYA

Kumara Adyatma Ian Daksana — 2024-01-15

The city of Surabaya is the center of economic activity in East Java Province and has the densest population. With the dense population in the city of Surabaya, the community receives less attention, giving rise to social welfare problems. One of the social welfare problems that occur in the city of Surabaya is the increasing number of people with social welfare problems, therefore with the presence of a government agency, namely the UPTD Environmental Pondok Social Keputih, to empower people with social welfare problems so that they can increase their potential. The aim of this research is to find out how PMKS empowerment is carried out by UPTD Liponsos Keputih Surabaya and to find out the supporting and inhibiting factors in empowering PMKS at UPTD Liponsos Keputih. This service uses a descriptive qualitative research method approach, with the results of observations, interviews and using case study research methods. A case study was conducted to analyze the service procedures for receiving and collecting PMKS at UPTD Liponsos.

Keywords : Empowerment, PMKS, Liponsos

Pelaksanaan Pendampingan Pelayanan Boarding PT KAI (Persero) DAOP 8 Stasiun Surabaya Pasar Turi

Sofie Armiera Hadi — 2024-01-15

Surabaya Pasar Turi Station is categorized as a type A large class train station, which is
included in the management of Operational Area (DAOP) 8 Surabaya. As a BUMN engaged in providing public transportation, PT KAI (Persero) continues to innovate new digital-based services to continue to be able to provide the best transportation services for the community. One of the innovations implemented in the Surabaya Pasar Turi Station area is the presence of a boarding gate with a Face Recognition (FR) system which works by providing boarding access to prospective passengers using facial recognition only. The aim is to increase the effectiveness of boarding services at stations. In this article, students at the University of 17 August 1945 Surabaya describe the implementation of PT KAI (Persero) DAOP 8 boarding service assistance, especially at Surabaya Pasar Turi Station as a form of service to the community by collaborating with related agencies. The results found show that the new boarding service is starting to be widely used by prospective train passengers, but there are still several problems that can be improved.

PENDAMPINGAN PELAYANAN HEARING KOMISI C DI DEWAN PERWAKILAN RAKYAT DAERAH (DPRD) KOTA SURABAYA JAWA TIMUR

Prita Widya Hudi Lovirien — 2024-01-15

ABSTRACT

The implementation of the internship at the Surabaya City DPRD Office consists of several stages, namely, introduction to the internship location, direct practice in the field, data collection, and preparation of the internship report. The internship program carried out by the author is manifested in an internship report as a form of student observation from internship activities carried out for 40 working days. This internship activity aims to fulfill the MBKM curriculum and provide students with an opportunity to apply the knowledge and theories they have acquired at college. In its implementation, in the first week the activities carried out were an introduction to the internship environment along with studying the profile, duties and functions of the Surabaya City DPRD. In the following week, students are allowed to participate in and/or help with staff tasks within the DPRD environment. Apart from that, students also took part in plenary meetings with members of the DPRD. Not only plenary meetings, students can also take part in listening meetings with the community. The internship activities carried out at the Surabaya City DPRD Office have three areas in assisting the DPRD, namely, the general area, the meeting and legislation area, and the information and protocol area.

PENDAMPINGAN PELAYANAN PUBLIK DALAM PEMBUATAN AKTA KEMATIAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN JOMBANG

Dinda Amalia Arrahma — 2024-01-15

The public service process is a mutually beneficial interaction between government bureaucratic institutions that provide services and the people who receive services. The Population and Civil Registration Office, as an agency that has direct involvement with the community, has the responsibility to provide various services, including population registration and civil registration services which include recording events such as birth, death, marriage, divorce, child attestation, and child recognition. The internship activity carried out at Dipendukcapil Jombang Regency aims to develop and introduce work practices directly to students in the public service process. The method applied in this journal is field research, which is a type of research that focuses on symptoms or events that occur in community groups. The results obtained were that the public service assistance went well and provided insight into the process of population registration, recording, and services at the information counter. Overall, this internship is expected to help students understand population administration services firsthand, create closeness with the community, and increase public trust in government institutions.

KEPUASAN PELAYANAN PERIZINAN USAHA MASYARAKAT DI DINAS KELAUTAN DAN PERIKANAN PROVINSI JAWA TIMUR

Annisa Tiorma Shinta — 2024-01-15

The quality of service inherently affects public satisfaction and must be improved. Providing services to the community is the main responsibility of government administration. Public services have become a real benchmark for government performance. Because the quality of public services is the interest of many people, and the community is affected by every area that is successfully built, the community cannot directly assess the performance of its government based on the quality of public services it receives. This dedication uses a qualitative descriptive method by identifying problems with the case study method. The data collection techniques used are planning, observation, implementation, documentation, reports. The results of the discussion can be assessed based on the quality of service at the Marine and Fisheries Office, all services use the online web to access it.

Keywords : Dedication, Service Quality, Public Service, Performance.

SISTEM INFORMASI PENGARSIPAN SURAT MASUK KELUAR BERBASIS WEB MELALUI E - ARSIP DI KECAMATAN SUKOLILO SURABAYA

Fransiska Cindy Revianti — 2024-01-15

Government services, in this case sub-district employees, can use information systems presented in the form of online information systems to facilitate service and management of letters. Archives are important documents that are stored with the aim that if they are needed again they will be easy to find, so it is highly hoped that the archive management process will be carried out well, quickly and easily by utilizing currently available technology. Therefore, the website-based letter archiving information system uses E-Archive. The Sukolilo District Office is a government agency that uses the E-Archive application to archive outgoing letters from government agencies, with E-Archive this makes letters stored more safely. In carrying out this internship, the author carried out activities for archiving letters and managing documents for incoming and outgoing letters, and preparing output (final reports, activity videos, service articles). This internship activity was carried out at the Sukolilo District office, Surabaya.

SERVICE ASSISTANCE AS A FACILITATOR OF PUSPAGA BALAI RW 06 KELURAHAN SIDODADI KOTA SURABAYA

Elisa Salsabilla — 2024-01-15

The problem of violence against women and children is a persistent problem and an issue in society. Following up on Law Number 23 of 2014, Surabaya Mayor Tri Rismaharini inaugurated the Family Learning Center (PUSPAGA) on January 9, 2017 under the auspices of the Surabaya City Office of Women's Empowerment and Child Protection and Population Control and Family Planning, which is a one-stop family service based on children's rights carried out by professionals/psychologists. In the implementation of internship activities carried out by students, it is divided into several stages which include: the preparation stage and the implementation stage. Before being able to carry out Certified Independent Internship and Study (MSIB) activities at partners and related agencies, namely DP3APPKB, the author carries out the registration stage on the Merdeka Campus account. In carrying out internship activities at DP3APPKB Surabaya City, students are placed in the field of Puspaga Facilitators at RW Hall to carry out services to the community. The activities carried out by students in carrying out the Certified Independent Internship and Study (MSIB) program include assisting the implementation of Puspaga services at Balai RW 06 Sidodadi Village, which serves residents who voluntarily complain about their problems at the Puspaga Balai RW. The implementation of services as a Family Learning Center Facilitator (PUSPAGA) in Sidodadi Village focuses on service ethics.

Providing Rewards and Punishments as an Effort to Improve the Discipline of Pengadilan Negeri Sidoarjo Kelas IA Khusus Employees

NADILA RIZKI TRI RACHMAWATI — 2024-01-15

ABSTRACT

Work discipline is something that an employee must have wherever he works. Because work discipline can also influence their performance in providing good services to the community. This is also what staff or employees at the Pengadilan Negeri Sidoarjo Kelas IA Khusus must have. Work discipline problems within the Pengadilan Negeri Sidoarjo Kelas IA Khusus are caused by several things such as impartiality and also problems with late attendance. The method used in writing this article is qualitative with data collection through observation, interviews and documentation. The results obtained are a puzzle with attendance problems and late attendance due to forgetting, rushing, living far away, and also system errors. The results of implementing reward and punishment have had quite a good impact on employees because they have been proven to be able to increase awareness of discipline at work.

Keywords : Discipline, work, employee, performance

PENGEMBANGAN APLIKASI SEPASI GUNA MENGELOLA SURAT MENYURAT BERBASIS ELEKTRONIK DI PEMERINTAHAN KABUPATEN TUBAN

Hilfa Putri Rahayu — 2024-01-16

Letters are a very important communication medium in an agency or company or other forms of organization, both for communicating with parties externally and internally. Every matter concerning official organizational activities is always expressed in the form of a letter. The Tuban district government office is a government agency tasked with carrying out government authority. In carrying out its duties, this office is involved in a lot of correspondence. The government and general departments handle the archiving of incoming and outgoing letters at the Tuban district government office. Often archives are difficult to find because there are so many archives that have existed for years. In carrying out this internship in the field of archives, the author uses three methods, namely observation (conducting socialization regarding the internship process), implementation (managing archival documents starting from inputting documents in the application , document arrangement), and output preparation (final report, activity video, service article). This internship activity was carried out at the East Java Province Maritime and Fisheries Service office.

ASSISTANCE IN THE SURABAYA CITY DPRD SECRETARIAT AS A SUPPORT SYSTEM FOR SUPERVISION TASK

Anita Tri Agustin — 2024-01-16

The Surabaya City Regional People's Representative Council (abbreviated as Surabaya City DPRD or Surabaya DPRD) is a unicameral legislative institution within the city of Surabaya, East Java Province, Indonesia. In order to improve the performance of the DPRD Secretariat as a support system for supervisory duties, evaluation is an important tool for identifying existing strengths and weaknesses. The type of research used is descriptive research with a qualitative approach. The location of this research was carried out at the Surabaya City DPRD Secretariat Office. Data collection techniques are carried out by means of interviews, documentation and observation. Data analysis techniques are used with data reduction, data presentation and drawing conclusions. The following are the stages of a writer's internship at the Surabaya City DPRD Secretariat Office. The results of this evaluation can be used as a basis for developing recommendations for improvement and development of resources so that DPRD supervision is more efficient, effective and responsive to community needs and the demands of developments in the political and technological environment. The DPRD Secretariat is an integral part of the DPRD institution which is responsible for carrying out various administrative and technical activities to support legislative and supervisory tasks. The aim of this research is to evaluate the performance of the Regional People's Representative Council (DPRD) Secretariat as a support system in carrying out supervisory duties. The research will include an in-depth analysis of how the DPRD Secretariat has carried out supporting functions, including information management, planning and coordination relevant to the DPRD oversight process.

OPTIMIZING THE ROLE OF THE SURABAYA CITY DPRD SECRETARIAT IN SUPPORTING THE PERFORMANCE OF THE DPRD

Farisya Eka — 2024-01-16

Surabaya, as the administrative center of East Java Province, plays a strategic role in regional development. The process of formulating Regional Regulations (Perda) is crucial in governing community life, and the Surabaya City Government actively participates in this initiative. This writing aims to optimize the role of the Surabaya City DPRD (Regional People's Representative Council) Secretariat in supporting the DPRD's performance. Using a descriptive analysis method, this research explores the tasks and functions of the Secretariat in supporting the DPRD. The results of the study highlight the crucial role of the DPRD Secretariat in meeting the preparation needs for meetings, inputting legislative data, and compiling commission files. The conclusion drawn from this research is the author's understanding of the key role of the DPRD Secretariat in optimizing the performance of the DPRD as a representative institution.

PENDAMPINGAN PENGELOLAAN ADMINISTRASI PENGARSIPAN BAGIAN KEUANGAN DI BALAI BESAR VETERINER FARMA PUSVETMA SURABAYA

Dhanar Syahbana — 2024-01-16

Kegiatan pendampingan pengelolaan di Balai Besar Veteriner Farma Pusvetma adalah peluang berharga
untuk belajar dan berkontribusi dalam bidang yang krusial bagi negara. Melalui kegiatan pendampingan pengelolaan ini, dapat memperluas pengetahuan, mengembangkan keterampilan, dan membangun jaringan profesional yang dapat membantu dalam meraih kesuksesan di masa depan. Hal ini mendorong mahasiswa dapat berkontribusi secara langsung melalui kegiatan pendampingan pengelolaan pengarsipan untuk dapat memberikan pengalaman yang dikuasai dan memperdalam pengetahuan yang telah dipelajari di pembelajaran mata kuliah yang telah ditempuh. Sesuai dengan program studi administrasi negara, maka bekal yang diperoleh mahasiswa terkait memberikan pelayanan publik mampu memberikan kinerja yang kompeten di instansi tersebut. Metode penelitian ini ada tiga yaitu : praktik kerja, Observasi dan pencatatan data, dan dokumentasi. Mahasiswa mendapatkan pengalaman di dunia magang dan bisa memahami bagaimana sistem yang di lakukan di intansi tersebut, mahasiswa memahami tentang alur administrasi pengarsipan di intansi tersebut dan paham arti PPN dan PPH dalam dunia kerja.

PENDAMPINGAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KECAMATAN SUKOLILO SURABAYA

Adelia Sagita Indah Pratiwi — 2024-01-16

The District Office is one of the institutions that has a role in community services or is often called public services. The Sukolilo District Office always strives to provide population administration services to the community in accordance with Service Operational Standards. In order to improve the quality of service, therefore, a service system is needed so that it facilitates performance in providing services in Sukolilo District and improves the quality of service in the apparatus which is a computer or online system and makes data collection and archiving of citizen administrative data easier. The system used to serve a citizen's request consists of making a family card, making an E-KTP, and changing domicile. In carrying out this internship, the author carried out population administration (Population Administration) service activities (final report, activity video, service article). This internship activity was carried out at the Sukolilo District office, Surabaya.

PELAKSANAAN FACE RECOGNITION BOARDING GATE DALAM MENINGKATKAN EFISIENSI PELAYANAN BOARDING DI STASIUN SURABAYA PASAR TURI

Indah Ulkiya Sari — 2024-01-16

Hampir diseluruh belahan dunia dalam menjalankan aktivitas keseharian seseorang memerlukan banyak sarana dan prasarana, serta timbul beberapa tuntutan kepada penyedia jasa. Dengan tuntutan tersebut, PT KAI membuat sebuah inovasi baru, yakni fasilitas Face Recognition Boarding Gate guna meningkatkan efisiensi ketika boarding. Adapun tujuan pelaksanaan magang ini untuk memenuhi salah satu mata kuliah wajib di Jurusan Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas 17 Agustus 1945 Surabaya dan dapat membantu pegawai boarding FR untuk melakukan registrasi Face Recognition kepada penumpang kereta. Kegiatan magang ini dilaksanakan selama 40 hari kerja, terhitung sejak tanggal 31 Juli – 22 September 2023. Metode pelaksanaan berupa penelitian deskriptif dengan pendekatan kualitatif yang menggunakan wawancara, observasi, dokumentasi, dan studi literatur. Penelitian ini berfokus pada indikator menurut Taufik (2010) yang menjelaskan bahwa terdapat 3 indikator dari face recognition, yaitu praktis, akurat, dan sekuritas tinggi. Diantara ketiga indikator tersebut, pelaksanaan Face Recognition dikatakan praktis dan akurat, serta tidak dikategorikan pada sekuritas tinggi. Kesimpulannya bahwa pelayanan pada bidang jasa di Stasiun Surabaya Pasarturi telah menerapkan prinsip pelayanan publik yang memberlakukan boarding dengan menggunakan Face Recognition, sehingga dapat meningkatkan efisiensi dalam pelayanan boarding. Sejalan dengan identifikasi masalahnya, adanya mahasiswa magang sangat membantu petugas boarding dalam memberikan layanan kepada penumpang kereta.

PEMANFAATAN WEBSITE PLAFON DUKCAPIL DALAM RANGKA PERCEPATAN KEPEMILIKAN DOKUMEN ADMINISTRASI KEPENDUDUKAN DI KABUPATEN SIDOARJO

Nanda Helmalia Putri — 2024-01-19

Salah satu tugas pokok terpenting pemerintah adalah memberikan pelayanan publik. Adanya inovasi pelayanan publik dapat membuat pelayanan menjadi lebih efektif dan efisien, masyarakat juga dapat lebih cepat dalam diberikan pelayanan. Digitalisasi pelayanan masyarakat mulai digaungkan oleh Pemkab Sidoarjo. Sejumlah pelayanan publik sudah menggunakan aplikasi. Sehingga masyarakat tidak perlu lagi datang langsung ke kantor pelayanan. Pelaksanaan kegiatan pengabdian bagi mahasiswa merupakan kegiatan wajib, dimana dalam kegiatan ini dilakukan oleh mahasiswa pada salah satu instansi yaitu Dispendukcapil (Mall Pelayanan Publik Kabupaten Sidoarjo) dengan tujuan untuk membantu pelaksanaan pelayanan administrasi kependudukan dan mengoptimalkan program Plafon Dukcapil Sidoarjo. Metode yang digunakan dalam kegiatan ini meliputi partisipasi aktif, wawancara, observasi dan dokumentasi. Pada kegiatan pengabdian ini mahasiswa membantu pelaksanaan pelayanan administrasi kependudukan melalui website Plafon Dukcapil Sidoarjo. Plafon Dukcapil adalah Pelayanan Via Online Administrasi Kependudukan dan Pencatatan Sipil, yang merupakan salah satu inovasi pelayananan yang dikembangkan oleh Dispendukcapil berbasis internet (web). Seperti, Akta Kelahiran, Akta Kematian, Kartu Keluarga (KK), hingga surat pindah. Kecuali perekaman e-KTP yang harus datang langsung ke kantor. Pelaksanaan kegiatan pengabdian ini memberikan beberapa dampak, ini terbukti dari respon positif yang diberikan oleh masyarakat terkait dengan pelayanan yang telah diberikan dan merasa terbantu dengan adanya peran dari mahasiswa pengabdian ini.

PENDAMPINGAN PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI VIA ONLINE (PLAVON SIDOARJO) DI MALL PELAYANAN PUBLIK KABUPATEN SIDOARJO

Dian Novita Sari — 2024-01-19

ABSTRACT

Public services are a right of every citizen that must be fulfilled, therefore the state is obliged to provide a number of services to fulfill the basic rights of its citizens guaranteed by the constitution. Carrying out internship activities for students is a mandatory activity, where this activity is carried out by students at one of the agencies, namely the Population and Civil Registration Service (Sidoarjo Regency Public Service Mall) with the aim of assisting the implementation of population administration services and optimizing the Sidoarjo Dukcapil Plavon program. The methods used in this activity include active participation, interviews, observation and documentation. In this

internship activity, students assist in implementing population administration services through the Plavon Dukcapil Sidoarjo website. In submitting applications via the Plavon Dukcapil Sidoarjo website, problems and obstacles are often encountered, namely related to the completeness of the citizen's documents in submitting the application. Apart from that, we often find applicants or people who are impatient in processing population administration documents. Therefore, as a form of innovation by the Sidoarjo Regency Government, services are carried out through the Plavon Dukcapil Website so that the management of Population Administration data is more effective and efficient. The implementation of this internship activity has had several impacts, this is proven by the positive response given by the community regarding the services provided and feeling helped by the role of these internship students.

Keywords: Accompaniment, Public Service, Plavon Dukcapil, Population Administration

PENDAMPINGAN PENERIMAAN DAN PENGAMBILAN KLIEN PENYANDANG MASALAH KESEJAHTERAAN SOSIAL (PMKS) DI UPTD LIPONSOS KEPUTIH

Octavia Fransiska — 2024-01-19

UPTD Liponsos Keputih is an agency within the Social Service which is engaged in providing social welfare services to psychotics, homeless people and beggars, street children and elderly prostitutes in Surabaya. . Therefore, people with social welfare problems (PMKS) need to be given guidance and empowerment, one of which is through education and decent living facilities so that they can get a better quality of life. As is known, the function of social services is to organize social welfare programs, including empowering homeless people, beggars and street children. In this case, social problems regarding homelessness and beggars, street children make UPTD Liponsos a tool to develop, serve and control the number of people with social welfare problems. This service uses a descriptive qualitative research method approach, with the results of observations, interviews and using case study research methods. A case study was conducted to analyze the service procedures for receiving and collecting PMKS at UPTD Liponsos. What is the process for receiving and collecting services? The data collected will be analyzed descriptively to identify the challenges faced and formulate appropriate strategies. Based on the results of internship observations that have been carried out by practitioners at UPTD Liponsos Keputih, it is a service for receiving and taking PMKS clients at UPTD Liponsos Keputih.

Keywords: Service, Development, PMKS.

ANALISIS KUALITAS PELAYANAN PEMBUATAN SURAT REKOMENDASI PENELITIAN DI BADAN KESATUAN BANGSA DAN POLITIK PROVINSI JAWA TIMUR

Ilham Yusuf Kurniawan Ilham Yusuf Kurniawan — 2024-01-19

Public service can be defined as providing services to individuals or communities who have organizational needs in accordance with established procedures and guidelines. The Agency for National Unity and Politics is an element of government affairs in the field of national unity and domestic politics. The task of the Agency for National Unity and Politics of East Java Province is to carry out regional formulation and policies with special objectives, namely those related to politics and the nation. Apart from these main tasks, the National and Political Unity Agency also has a role in serving one of its tasks, namely in preparing letters of recommendation for research, theses, and also PKL. Arranging the recommendation letter above is a mandatory requirement for a researcher or student. The purpose of publishing this research letter is as a survey requirement for granting research permits by the regional government and also as a reference for researchers in obtaining research permits. The purpose of this article is to find out the service process at Bakesbangpol East Java Province. The results obtained are helping the community in the process of processing research recommendation letters and explaining the importance of processing these research letters to the community

PENDAMPINGAN KEARSIPAN DATA PADA BIDANG KEUANGAN DI BADAN PENDAPATAN DAERAH PROVINSI JAWA TIMUR

Cintya Hanum — 2024-01-19

Bapenda (Regional Revenue Agency) is a regional government institution responsible for managing and optimizing regional income. Bappenda's main task is to collect revenue from various sources, such as taxes, levies, etc., to finance development and management of regional government. Bapenda has an important role in regional financial management. Archives have a role as a source of authentic, complete and trustworthy information. This is why every organization or institution needs to provide dynamic archives that can meet the needs of archive users and also maintain their security. Based on the research results, several problems were identified, including: (1) there was no archive retention schedule, resulting in a buildup of archives. (2) Some archives were damaged due to lack of maintenance. This service uses a descriptive qualitative research method approach, using interview observation results and using case study research methods. A case study was conducted to analyze the effectiveness of the archives management system in the Finance Sub-Section of the East Java Provincial Bapenda. The data collected will be analyzed descriptively to identify the challenges faced and formulate appropriate strategies. Based on the results of observations that have been carried out at the East Java Provincial Bapenda, the effectiveness of Archives Management in the Finance Section of the East Java Provincial Bapenda indicates that the level of effectiveness cannot yet be called optimal.

Keywords : Bapenda, Effectiveness, Management

PELAKSANAAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KELURAHAN NGINDEN JANGKUNGAN KECAMATAN SUKOLILO KOTA SURABAYA

La ode fandi La ode fandi — 2024-01-19

Population Administration is becoming increasingly important because it is always in contact with every life activity in Indonesia. These include legislative elections, presidential elections, regional head elections, processing vehicle documents, land documents, and other activities. If we are going to live in an area, we must have a sign domicile as proven by a Resident Identity Card. Based on the problems and solutions described, the implementation method for the activities to be carried out is to use research, observation, survey methods by looking at the conditions and performance systems of public services and administration, collecting primary and secondary data and conducting interviews in collecting data. Apart from that, the interview and observation methods are the basic reference for the internship activity method, which requires concrete and accurate data as a basis for writing internship reports. The result of community service is obtaining satisfactory results for the community regarding public services. The quality of service provided by the Nginden Jangkungan Subdistrict Office to residents is optimal. This also cannot be separated from the employees or staff of the Nginden Jangkungan Subdistrict Office who are very friendly and patient in serving residents. However, there is an inhibiting factor, namely that some employees are less able to divide their time in serving the community.