PENERAPAN STANDAR PELAYANAN DALAM MEMBERIKAN PELAYANAN TERBAIK KEPADA MASYARAKAT (STUDI PADA DINAS KELAUTAN DAN PERIKANAN PROVINSI JAWA TIMUR)

Abstract

       Dinas Kelautan dan Perikanan Provinsi Jawa Timur always strives to improve the quality of public services to achieve successful task implementation so that the public services provided are targeted and purposeful. According to Law No. 25 of 2009, public service is an activity or series of activities aimed at fulfilling service needs in accordance with legislation for every citizen and resident regarding goods, services, and/or administrative services provided by public service organizers. In accordance with the Decree of the Head of the Dinas Kelautan dan Perikanan Provinsi Jawa Timur Province NUMBER: 000.8.3.1 /1830/120.1/2024 concerning Service Standards to ensure certainty about the rights, responsibilities, obligations, and authorities of all parties involved in the provision of public services at the Dinas Kelautan dan Perikanan Provinsi Jawa Timur Province, and in order to realize a public service delivery system in accordance with the principles of good governance, the fulfillment of the community's rights to obtain public services to the maximum extent, and to realize community participation and compliance in improving the quality of public services, it is necessary to establish Service Standards. This community service activity uses an active participatory implementation method. From the average results above, the community satisfaction index is 3.74. And after conversion, the performance index of the service unit is 93.52. The service element that has priority I in the evaluation of service standards is the cost with a value of 3.67.