PENGELOLAAN ADMINISTRASI DIVISI PURCHASING DI CV. RIZKI PRATAMA DALAM MEMENUHI KEBUTUHAN PELANGGAN

Abstract

Procurement is indeed one of the most important business processes in company operations. In the process of procuring goods and services, whether in government or private agencies, it is necessary to obtain support from suppliers. CV. Rizki Pratama is a supplier who provides the resources needed by a particular company for the continuity of a project. This service aims to improve the quality of administrative management of the purchasing division in ensuring that customer companies get the goods or services required with the best quality, appropriate location, correct processing time, and what is no less important is cost savings. This research uses qualitative methods with observational data collection techniques. Researchers directly observe and record behavior, interactions and contexts that occur in the field. By using the observation method in qualitative research, researchers can gain in-depth insight into how to overcome problems that occur and can provide optimal solutions. The results of this research are able to determine good and correct purchasing administration management. Also understand the duties of a purchasing division administrator at CV. Rizki Pratama so that it can add insight for researchers. Then, what obstacles occurred during the procurement process and being able to provide the right solution regarding the miscommunication that occurred between the customer and CV. Rizki Pratama as supplier. In the process of fulfilling customer needs, it is necessary to ensure that the description or specifications of the goods required are appropriate or not. One way to ensure this is to communicate clearly and effectively between the purchasing division administration and customer project admins or technicians to understand well what they need and clarify detailed product specifications