PENDAMPINGAN PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI VIA ONLINE (PLAVON SIDOARJO) DI MALL PELAYANAN PUBLIK KABUPATEN SIDOARJO

Abstract

ABSTRACT

Public services are a right of every citizen that must be fulfilled, therefore the state is obliged to provide a number of services to fulfill the basic rights of its citizens guaranteed by the constitution. Carrying out internship activities for students is a mandatory activity, where this activity is carried out by students at one of the agencies, namely the Population and Civil Registration Service (Sidoarjo Regency Public Service Mall) with the aim of assisting the implementation of population administration services and optimizing the Sidoarjo Dukcapil Plavon program. The methods used in this activity include active participation, interviews, observation and documentation. In this

internship activity, students assist in implementing population administration services through the Plavon Dukcapil Sidoarjo website. In submitting applications via the Plavon Dukcapil Sidoarjo website, problems and obstacles are often encountered, namely related to the completeness of the citizen's documents in submitting the application. Apart from that, we often find applicants or people who are impatient in processing population administration documents. Therefore, as a form of innovation by the Sidoarjo Regency Government, services are carried out through the Plavon Dukcapil Website so that the management of Population Administration data is more effective and efficient. The implementation of this internship activity has had several impacts, this is proven by the positive response given by the community regarding the services provided and feeling helped by the role of these internship students.

Keywords: Accompaniment, Public Service, Plavon Dukcapil, Population Administration