Responsive Public Service Assistance at the National Unity Agency and Politi of East Java Province

Abstract

Public services are intended to provide legal certainty and relationships between the community and administrators in public services. Quality service is a service that must be followed with responsibility and response by bureaucratic officials in carrying out their duties as providers. The new public service model emphasizes that public services must be responsive to various existing public interests and values. In the context of public services, accountability is a measure that shows the level of conformity of service delivery with external values or norms that exist in society or are held by stakeholders. Public Services, which means various activities aimed at meeting people's needs for goods and services. Fulfillment of human needs is carried out in a special way by public bodies so that the type of service is also a service to the public or society (public service).