Optimizing Excellent Service at SMK Negeri 5 Surabaya Perspective on Law Number 25 of 2009 concerning Public Services.

Abstract

Public services cannot be separated from the characteristics of excellent service. In Indonesia, Law No. 25 of 2009 concerning public services is intended to provide legal certainty in the relationship between the community and organizers of public services. The aim of this service is to provide student learning outcomes based on direct observations from the community or public. Qualitative methods such as research are descriptive and tend to use analysis. Process and meaning are more emphasized in qualitative research. The theoretical basis is used as a guide so that the research focus is in accordance with the facts in the field and can make it easier for students to provide conclusions. The scope of use of student material in the Public Administration study program is by analyzing the realities and theories that exist in society, whether private companies or government agencies. It was found that students aim to produce the nation's next generation, especially experts in the field of governance, to make future policies and services more realistic based on community needs. The conclusions obtained by students from observing the implementation of excellent service in public services found that the implementation of excellent service in vocational schools could be optimized again by considering the influence of a very strong service culture which is formed by the attitudes of employees and the management of the organization providing the service.