A THE STRATEGIC ROLE OF TNDE IN THE TRANSFORMATION OF DIGITALIZATION IN CORRESPONDENCE ADMINISTRATION IN THE BUREAU OF GOVERNMENT AND REGIONAL AUTONOMY THROUGH AN ORGANIZATIONAL BEHAVIOR APPROACH

Authors

  • Annisa Cahya Fatikasari Universiras 17 Agustus 1945 Surabaya
  • Yusuf Hariyoko Universitas 17 Agustus 1945 Surabaya

Keywords:

Kata Kunci: Administrasi pemerintahan, transformasi digital, TNDE, e-government

Abstract

This research examines the strategic role of Electronic Office Manuscripts (TNDE) in supporting digital transformation in the administration of the Bureau of Government and Regional Autonomy. TNDE is an integral part of the electronic government system development program (e-Government) which aims to increase the effectiveness and productivity of the work of government officials. Using an exploratory method, this study analyzes the digitization of TNDE as an instrument in the management of electronic official manuscripts that facilitate and accelerate the decision-making process. This study argues that the implementation of TNDE plays a strategic role in three main aspects: administrative efficiency. Accelerating public services, and increasing institutional accountability. The results show that the digitization of TNDE has significantly contributed to the reduction of operational costs through savings in the use of paper, ink, and document verification process time. TNDE also significantly supports the implementation of the Electronic-Based Government System (SPBE) in accordance with Presidential Regulation No. 95/2018. Nonetheless, this study identified several challenges in digitization such as limited adequate human resources, resistance to change, and weak coordination. It is concluded that the digitization of TNDE requires a comprehensive approach including regulatory strengthening and human resource capacity building in the use of TNDE to support sustainable digital transformation in government administration.

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Published

2025-06-16