PENDAMPINGAN PELAYANAN PUBLIK DALAM PEMBUATAN AKTA KEMATIAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN JOMBANG

Abstract

The public service process is a mutually beneficial interaction between government bureaucratic institutions that provide services and the people who receive services. The Population and Civil Registration Office, as an agency that has direct involvement with the community, has the responsibility to provide various services, including population registration and civil registration services which include recording events such as birth, death, marriage, divorce, child attestation, and child recognition. The internship activity carried out at Dipendukcapil Jombang Regency aims to develop and introduce work practices directly to students in the public service process. The method applied in this journal is field research, which is a type of research that focuses on symptoms or events that occur in community groups. The results obtained were that the public service assistance went well and provided insight into the process of population registration, recording, and services at the information counter. Overall, this internship is expected to help students understand population administration services firsthand, create closeness with the community, and increase public trust in government institutions.