Pelaksanaan Pendampingan Pelayanan Boarding PT KAI (Persero) DAOP 8 Stasiun Surabaya Pasar Turi

Abstract

Surabaya Pasar Turi Station is categorized as a type A large class train station, which is
included in the management of Operational Area (DAOP) 8 Surabaya. As a BUMN engaged in providing public transportation, PT KAI (Persero) continues to innovate new digital-based services to continue to be able to provide the best transportation services for the community. One of the innovations implemented in the Surabaya Pasar Turi Station area is the presence of a boarding gate with a Face Recognition (FR) system which works by providing boarding access to prospective passengers using facial recognition only. The aim is to increase the effectiveness of boarding services at stations. In this article, students at the University of 17 August 1945 Surabaya describe the implementation of PT KAI (Persero) DAOP 8 boarding service assistance, especially at Surabaya Pasar Turi Station as a form of service to the community by collaborating with related agencies. The results found show that the new boarding service is starting to be widely used by prospective train passengers, but there are still several problems that can be improved.