Evaluation of Operational Performance on the Trans Jatim Bus Public Transport Route Gresik–Lamongan

Abstract

The East Java Provincial Government has developed a public transportation system through the implementation of the Trans Jatim Bus service, which is designed to alleviate traffic congestion and reduce traffic accidents. On August 20, 2022, the Trans Jatim Bus service officially started operating, and from August 9, 2024, the new Gresik-Lamongan route was introduced. The presence of this service has received a positive response from the public, as indicated by the high ridership levels, as shown by the high level of enthusiasm in its use. However, potential problems such as high passenger volumes, long waiting times, and limited bus capacity cannot be avoided. This study aims to evaluate the operational performance of Trans Jatim Bus Corridor IV on the Gresik-Lamongan route using performance indicators based on national transportation standards. The evaluation is carried out by analyzing key performance indicators, such as load factor, travel time, waiting time, travel speed, headway, and service frequency. The evaluation results will be compared with the standards set in SK.687/AJ.206/DRJD/2002. The results show that several indicators did not meet the standards, including the load factor (63%), average waiting time (24 minutes), headway (20 minutes), and service frequency (3 vehicles/hour). Meanwhile, the indicators that met the standards were travel time (1 hour 49 minutes) and travel speed (28.4 km/hour). These findings indicate the need for service improvements in order to meet the established operational standards and to enhance user satisfaction