Peran Administrasi dalam Mendukung Pelayanan Pelanggan di PT PLN (Persero) UP3 Surabaya Selatan (ULP Darmo Permai)

Abstract

Administration is a field related to data collection, both manual data and digital data. In industry today, many use a combination of these two data models, including at PT PLN (Persero) UP3 South Surabaya, especially at ULP Darmo Permai. PT PLN (Persero) is a state-owned company responsible for providing electricity in Indonesia, with the aim of improving service quality and operational efficiency. Therefore, internship activities were carried out by students from the University of 17 August 1945 (Untag) Surabaya. The activities cover various aspects of administration and customer service, including recapitulation of customer data experiencing electricity problems, MCB and kWh meter logistics, assignment of meter replacement officers, customer service via WhatsApp, and printing customer meter data. Through this activity, an in-depth understanding of administrative workflow and the importance of effective coordination in providing optimal service to customers is gained. The results show that the use of information technology such as the PLN web and applications can speed up the assignment process and logistics management. It is hoped that this activity can make a real contribution in efforts to improve the quality of customer service at PT PLN (Persero) UP3 South Surabaya, ULP Darmo Permai.

Keywords: Administration, Customer Service, Field Practical Work.