Pelaksanaan Praktek Kerja Lapangan Di PT PLN UP3 Surabaya Selatan Divisi Pelayanan Pelanggan

Proseding Pengabdian Kepada Masyarakat

Abstract

The objective of the internship at PT PLN UP3 Surabaya Selatan in the Customer Service Unit Rayon Gedangan is to provide students with real work experience. Enhancing students' technical skills and soft skills is the goal of this community service. Direct observation, interviews, and active participation in various operational activities in the field are the materials and techniques used. Additionally, students are assigned to complete specific projects under the guidance of experienced mentors. The results of the internship show that students can gain a better understanding of customer service management and administration. Furthermore, their teamwork and communication skills have significantly improved. Thus, this internship program is highly beneficial for both students and the company. It also strengthens the relationship between the academic world and industry.