INOVASI PELAYANAN PENGURUSAN HAJI TERPADU DI KANTOR KEMENTERIAN AGAMA KOTA SURABAYA

Abstract

The purpose of this study is to discuss the Innovation of Hajj Management Services at the Ministry of Religion of the City of Surabaya. There are many prospective Hajj pilgrims related to service complaints because the flow and service process are difficult and convoluted. The Ministry of Religion of the City of Surabaya has created an innovation in Hajj management services, namely a one-stop service by bringing BPS closer to the Surabaya Ministry of Religion office. From this, as an innovation that has just been implemented, researchers are interested in describing and explaining how the implementation of innovation in Hajj management services at the Ministry of Religion of the City of Surabaya makes it easier for the community and speeds up the service process. The supporting factors are the availability of rooms that can be used by deposit recipient banks, the existence of an updated siskohat application, the existence of a network server, and the presence of adequate human resources. The inhibiting factors are the limited number of deposit recipient banks, network disturbances and the lack of vacant land.