Strategi Komunikasi Kecamatan Bulak Kota Surabaya Dalam Menjaga Keterbukaan Informasi Publik

Abstract

This study aims to determine the Communication Strategy carried out by Bulak District, Surabaya City in maintaining public information disclosure by utilizing online media as a communication service tool and delivery of public information. The online media is a communication liaison in helping Bulak District, Surabaya City communicate with the community. This study uses qualitative methods, the research approach used is communication carried out by the public service section which also plays a role as a communication mediator. The results of this study indicate that Bulak District applies two ways, namely the online system and the offline system in carrying out communication strategies. The online system uses the WhatsApp application as a medium of communication between the community and the Bulak District regarding the disclosure of public information and public information services. A facility for the community and the Bulak sub-district in building relationships and information disclosure by conveying each policy as well as a forum for aspirations for the community and business media for local residents. The offline system is carried out such as serving the community who directly come to the Bulak District office and want to meet face to face.