Perilaku Komunikasi Pengemudi Dan Konsumen “Grabfood” Selama Diterapkannya Physical Distancing Di Masa Pandemi Covid 19

Abstract

PSBB is a restriction on certain activities of residents in an area suspected of being infected
with Covid-19 in such a way as to prevent the possibility of spreading the virus. PSBB regulates
school and work holidays, religious activities, activities in public places or facilities, social
and cultural activities, modes of transportation, and restrictions on other activities. How is the
communication behavior between grab drivers and consumers during the implementation of
Physical Distancing during the pandemic. Therefore, it is necessary to study this phenomenon.
In practice, there are also obstacles that interfere with the communication itself. Likewise what
happens in the communication behavior of drivers and consumers. This study aims to
determine the communication behavior of drivers and consumers during the implementation of
physical distancing in the city of Surabaya. This type of research is a qualitative descriptive
using data collection methods in the form of interviews, observations and documentation. The
results of this study indicate that the communication behavior of grabfood drivers and
consumers who are forced not to have physical contact sometimes causes many unexpected
miscommunication.