Fungsi Humas Sebagai Fasilitator Komunikasi Dalam Menangani Pengaduan Masyarakat di Diskominfo Kota Mojokerto

Abstract

Public Relations has a management function, as a communication facilitator the task to receive and send up information from inside and outside the organization to help the operational performance of the organization as well as a forum for conveying the wishes, goals and policies desired by the organization to the public. The implementation of public services in the City of Mojokerto, Diskominfo give the duty and authority to the Complaints Sub-Sector in receive and assist for help publics to submit aspirations and complaints, in which that’s submit to Regional Apparatus Organizations (OPD) whose task is to finish the complaints. This study uses a qualitative method with descriptive type. The technique in data collection is by observation, interviews and documentation. The results of this study are the complaints sub-sector function as a communication facilitator with publics regarding to handling of complaints using two-way communication between publics and the OPD is well established, where the publics can easily submit their complaints and the complaints are resolved properly by the OPD and the publics can give afeedback directly on social media for service satisfaction and follow-up to complaints.