Implementasi Sipandu Dalam Meningkatkan Kualitas Pelayanan Publik Di Kantor Kecamatan Tulungagung Kabupaten Tulungagung

Abstract

In every government agency always prioritizes community satisfaction which can be measured through the quality of services that have been provided. In accordance with the Tulungagung Regent Regulation Number 27 of 2015 concerning Delegation of Part of the Authority for Licensing and Non-Licensing Services from the Tulunggaung Regent to the Camat in Tulungagung Regency which is located in Articles 2 and 3. District Integrated Administration (PATEN) and Minister of Home Affairs Regulation number 138 of 2017 concerning the Implementation of One Stop Integrated Services, it is necessary to optimize services in Tulungagung District under the name SIPANDU. The research method used in this study is a qualitative descriptive method. The results of this study indicate that in increasing the satisfaction of the people of Tulungagung District, make a SIPANDU application. Thus, it has been able to run and is well received by the community but is still not optimal with several obstacles found in the field such as less than optimal socialization, not providing digital signatures, providing incentives and no authority, physical facilities in the form of servers that are still frequent. errors, and limited funds and natural resources in understanding IT.