Optimalisasi Kualitas Pelayanan Publik Program E-Government Di Kantor Kelurahan Simomulyo Kecamatan Sukomanunggal Kota Surabaya

Abstract

Basically, the implementation of technology-based public services to the community is very important. The problem in this research is that there are still many people who do not know and do not understand how technology-based services are due to frequent problems during charging and frequent service problems that often experience problems so that people cannot log in to enter data. The purpose of this research is to see the optimization of public services for the E-Government program and what are the obstacles in optimizing the use of the website in an effort to improve services by referring to the theory of electronic government by Richardus Eko Indrajid namely Support, Capacity, Value. This research method is descriptive using a qualitative approach. This data analysis technique is data collection, data reduction, data presentation, and conclusion drawing. The results of this study are that the use of the website has not been implemented optimally due to (1) the new policy with a different service system makes people unfamiliar (2) the lack of socialization carried out makes there are still people who do not know about the service system using the website so that it makes a lack of public understanding on the use of the website and (3) the lack of quality human resource capabilities make many people who do not feel helped.