Kualitas Pelayanan Pustakawan Dalam Meningkatkan Kepuasan Pemustaka Di Perpustakaan Rungkut Surabaya

Abstract

Service is the main element in achieving an organization's success. The use of library collections in a timely and appropriate manner for the benefit of library users is included in all service activities provided to users as part of the library. Consequently, the benchmark for evaluating services from different perspectives is service quality. An efficient problem-solving approach is needed to ensure how the level of satisfaction in measuring something should be determined. This study aims to determine the extent to which the level of service quality at the Rungkut library in Surabaya. This research, which is based on a case study of the Rungkut Surabaya library, tries to determine the effect of the quality of library services on increasing user satisfaction there. Data were collected through interviews and observations in this type of descriptive qualitative research. The research findings suggest that the service quality of the Rungkut Surabaya library needs to be improved.