Etika Administrasi guna Mewujudkan Pelayanan Prima di Kelurahan Ngagelrejo

Abstract

Ethics plays an important role in realizing and developing professional public services, including services in Ngagelrejo Village. Professional public services are carried out as well as possible and apply the principle of excellent service. The method used in this research is descriptive qualitative. The results of this study use indicators of administrative ethics according to Harbani Pasolong which consist of: efficiency, effectiveness, service quality, responsiveness, and accountability. The results of the research based on these five indicators show that the responsiveness indicator is very well realized, while the service quality indicator is still not optimal. Meanwhile, the factors that influence excellent service need to be applied to support the application of ethics in a public agency. As for these factors, namely individual factors which include the quality of work results and the ability to complete work on time, it can be said that it has been realized well in Ngagelrejo Village. And on the system factor related to the simplicity of the procedure, Kelurahan Ngagelrejo adjusts to Perwali No. 4 of 2022. Where the current service procedures are still not simple and become a challenge for Ngagelrejo Village to overcome them. So it can be concluded that the administrative ethics of employees in Ngagelrejo Village in realizing excellent service has gone quite well.