Kamelia, Dina, and Endah Budiarti. “Enhancing Customer Service With AI-Powered Chatbots: A Comparative Study across E-Commerce Platforms”. International Conference of Innovation and Community Engagement 1, no. 01 (May 6, 2025). Accessed December 25, 2025. https://conference.untag-sby.ac.id/index.php/icoiace/article/view/5403.