Arisanti, Dian, Eko Budiono, and Suyanto Suyanto. “Customer Satisfaction Moderates Service Quality, Timeliness, and Price on Customer Loyalty in Logistics Service Companies (Study on Logistics Companies in North Surabaya)”. International Conference On Economics Business Management And Accounting (ICOEMA) 4, no. 1 (June 23, 2025): 261-273. Accessed January 12, 2026. https://conference.untag-sby.ac.id/index.php/icoema/article/view/5594.