The Impact of E-Wallet Usage on the Financial Efficiency of MSMEs in Masalembu District

Abstract

This research aims to analyze the impact of e-wallet usage on the financial efficiency of MSMEs in Masalembu District. The research method used is a qualitative approach with a case study. Data were collected through in-depth interviews and observations of MSME actors who have adopted e-wallets in their transactions. The results of the study show that the use of e-wallets has a positive impact on financial efficiency, such as speeding up transactions, improving financial record-keeping, and reducing the risk of cash loss. However, there are several challenges in the implementation of e-wallets, such as limited internet access, lack of digital literacy, and administrative costs that burden small MSMEs. These findings emphasize the importance of supporting digital infrastructure and education for MSME actors to enhance financial inclusion in remote areas. Therefore, collaboration between the government, digital financial service providers, and MSMEs becomes a critical factor the key in optimizing the benefits of e-wallets.