THE EFFECTIVENESS OF IMPLEMENTING THE E- PERFORMANCE PROGRAM IN IMPROVING THE PERFORMANCE OF ASN EMPLOYEES IN THE CITY OF SURABAYA

Abstract

The Surabaya City Government created a web-based performance management information system and application to assess the performance of Civil Servants and realize Good Corporate Governance in the City of Surabaya, called e- Performance. E-performance aims to make it easier for superiors to monitor employee performance as well as guidelines in providing civil servant performance money. E-Performance has been implemented in the City of Surabaya since 2011 through Mayor Regulation Number 86 of 2011 concerning Technical Guidelines for Performance Money on Direct Shopping. This study aims to describe the application of the e-Performance program in improving the performance of ASN employees in the city of Surabaya. This is literature research analyzed using the e-Government Theory proposed by the Harvard JFK School of Government by examining three elements: Support (political will, infrastructure, and socialization), Capacity (HR and Financial Resources) , and Value. The results of this study are based on these three elements, e-Performance Surabaya succeeded in bringing changes to the performance of Surabaya City Civil Servants. However, obstacles were found in the Support element, such as limited internal socialization infrastructure. Meanwhile, in the capacity element, problems are still found related to the ability, understanding, and awareness of employees in operating the e-Performance system. For the value element, there are no obstacles in it. The suggestions in this study are the need to fulfill supporting infrastructure, the need for continuous internal socialization, early reminders to employees so that there is no hesitation in inputting activities into the system, conducting research and writing subsequent articles regarding performance achievements, and sharing, and using the budget.