The Effect of Servant Leadership and Quality of Work Life on Achievement Motivation, Organizational Citizenship Behavior (OCB) and Employee Performance of the Regional Revenue Agency of East Java Province in the Pandemic Era

Authors

  • Aulia Adi Pribadi Faculty of Economics and Business, University of 17 Agustus 1945 Surabaya, Indonesia
  • Ida Aju Brahmasari Faculty of Economics and Business, University of 17 Agustus 1945 Surabaya, Indonesia
  • Ida Aju Brahma Ratih Faculty Of Economics and Business, University of 17 Agustus 1945 Surabaya, Indonesia

Keywords:

Servant leadership, Quality of work life, Organizational citizenship behavior, Employee performance

Abstract

This research aimed to prove and analyze the effect of servant leadership, quality of work life on employees’ achievement motivation of the Regional Revenue Agency of East Java Province, organizational citizenship behavior and employee performance of the Regional Revenue Agency of East Java Province. The research population was 1237 employees of the Regional Revenue Agency throughout East Java Province, while the research sample was 306 respondents. This research type was quantitative research based on respondents’ answers to questionnaires. Data analysis used the Structural Equation Modeling (SEM) method with AMOS 26 tools.
The results indicated that (1) Servant leadership had a positive and significant effect on employee achievement motivation, (2) Servant leadership had a positive and significant effect on organizational citizenship behavior, (3) Servant leadership had a positive and significant effect on employee performance, (4) Quality of work life had a positive and significant effect on employee achievement motivation, (5) quality of work life had a positive and significant effect on employee organizational citizenship behavior, (6) Quality of work life did not significantly effect employee performance, (7) Achievement motivation had a positive and significant effect on employee performance, (8) Organizational citizenship behavior had a positive and significant effect on employee performance.

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Published

2022-08-15

How to Cite

Pribadi, A. A. ., Brahmasari, I. A. ., & Ratih, I. A. B. . (2022). The Effect of Servant Leadership and Quality of Work Life on Achievement Motivation, Organizational Citizenship Behavior (OCB) and Employee Performance of the Regional Revenue Agency of East Java Province in the Pandemic Era. International Conference On Economics Business Management And Accounting (ICOEMA), 1, 901-911. Retrieved from https://conference.untag-sby.ac.id/index.php/icoema/article/view/2219

Issue

Vol. 1 (2022): ICOEMA 2022

Section

Articles