THE DIGITALIZATION OF HEALTH SERVICES FROM A PUBLIC POLICY

Abstract

Digitalization of health services from a public policy perspective means using digital technology to improve the efficiency, access, and quality of health services. Public policies that support digitalization aim to expand the reach of health services, especially in remote areas, and increase public satisfaction through easier and faster services. The aims of study were to examine regulations, implementation of health service digitalization policies, challenges and obstacles and strategies in optimizing health service digitalization. This study is a qualitative study with literature review analysis. The results showed that digitalization of health services as a policy is based on regulations such as laws and regulations government regulations; 2) Implementation of digitalization of health services in the SATUSEHAT platform and telemedicine aims to improve access, efficiency and quality of health services; 3) The challenges of implementing digitalization of health services are fragmentation of health information systems, inequality of access to infrastructure, concerns about patient data privacy and security, lack of technological skills; 4) Strategies for optimizing health service digitalization policies include increasing system interoperability through national standardization, preparing legal and ethical guidelines for telemedicine that protect patients and medical personnel, encouraging digital literacy training for health workers and ensuring equal access and technology infrastructure throughout the region.