IMPLEMENTATION OF INTEGRITY ZONE DEVELOPMENT AT THE INVESTMENT AND ONE-STOP INTEGRATED SERVICE OF BEKASI REGENCY

Abstract

This study aims to describe and analyze the implementation of the development of the integrity zone in the Investment and One-Stop Integrated Service Office of Bekasi Regency and to describe the influence of actors in the Integrity Zone development program. The type of research used is qualitative descriptive research. With the focus of the research referring to the Integrity Zone indicators and actors in the program. The data source was taken using a purposive sampling technique that determines the criteria according to the work team field. Data collection techniques range from observation, interviews, to documentation. The analysis techniques used are data reduction, data presentation, and drawing conclusions or verification. The conclusion of the results of this study is that the Investment and One-Stop Integrated Service Office of Bekasi Regency has a perception value of service quality that is Free from Corruption by its users. This can be seen from the Anti-Corruption Perception Index Value obtained of 3.82 and the Service Quality Perception Index Value obtained of 3.80. In addition, the Capital Investment and One-Stop Integrated Service Office of Bekasi Regency has implemented and committed to the integrity zone program by implementing 6 indicators, namely change management, governance, human resource management system, strengthening accountability, strengthening supervision, improving the quality of public services. The implementation of the Integrity Zone development has become a commitment in Bekasi Regency, to provide honest, accountable services that can improve the quality of human resources as part of the regulation. In addition, the assessment is also observed from the attitude of the implementer. In the implementation of the assessment, the role of the actor is considered quite good, because it is able to implement the rules regarding excellent service in accordance with the existing Standard Operating Procedure.