AGILE GOVERNANCE IN THE POPULATION ADMINISTRATION SERVICE SYSTEM IN DISDUKCAPIL BANDUNG REGENCY

Abstract

Population administration is a crucial aspect in public services that requires a system that is fast, accurate, and responsive to the dynamics of change. The concept of Agile Governance is an innovative approach to improving the quality of population administration services, particularly in the Population and Civil Registration Service (Disdukcapil) of Bandung Regency. This study aims to analyze the implementation of Agile Governance, identify supporting and inhibiting factors, and evaluate its contribution to the effectiveness of public services. The method used is descriptive qualitative with data collection techniques through in- depth interviews, observations, and documentation studies. The success of the implementation is analyzed through three main indicators of Key Performance Indicators (KPI), namely velocity lead time (data processing speed), cycle time & response time (system efficiency), and user satisfaction. The results of the study show that Disdukcapil Bandung has adopted various innovations, including digital service innovations (SAKEDAP and Anjungan Dukcapil Mandiri), information transparency, and flexibility in decision-making. However, challenges in the form of limited human resources, low digital literacy of the community, and limited access to services in remote areas are still major obstacles. This study concludes that Agile Governance contributes significantly to improving the efficiency, accountability, and responsiveness of population services. Recommendations include the integration of real-time data-based digital systems, strengthening employee capacity in Agile Leadership, and increasing community involvement in service evaluation in order to realize more adaptive and inclusive public services.